Problem: App stuck on "Your account is being created" after signing up

Help & Support
1

I signed up for a trial but I am unable to use the app anymore. It worked once but then stopped.
I keep getting the message "Your account is being created, please wait a moment.
If nothing happens, send us an email so we can help you."

And the logo just spins. It’s been two days now. Is this a bug or something?

2

Welcome to the forum @lortiz64!

Sorry to hear you ran into an issue getting started with Repper. Typically this happens when the app is slow or unable to receive information on the account from the server (which may be because the account is still being created, but could also have other reasons).

A good way to troubleshoot this issue is to try one or both of these things:

  • Open app in private/incognito window and try to log in
  • Open app in another browser, if you have one (examples: Firefox, Chrome, Safari, Edge, Brave)

If one of these tests work, it’s nothing to do with your account and there is something in the browser itself that’s blocking.

If neither of these tests work, we need to look deeper into your account.

Let me know how you go!